Sony Pulls the Plug on Cyberpunk 2077 Digital Sales Amid Consumer Backlash
Due to poor performance on PlayStation 4, Sony Interactive Entertainment (SIE) has taken the extraordinary step of removing CD Projekt Red’s Cyberpunk 2077 from the PlayStation Store “until further notice”. Additionally, SIE will be offering full refunds to anyone who already purchased the game through its online store since the game was released on December 10th. Cyberpunk 2077. It is unclear how long Sony will be offering refunds for at this time.
Sony has issued a statement regarding its stance on the game, citing ‘customer satisfaction’ as a driving force behind the unprecedented move.
“SIE strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store. SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice. Once we have confirmed that you purchased Cyberpunk 2077 via PlayStation Store, we will begin processing your refund. Please note that completion of the refund may vary based on your payment method and financial institution.”
The decision to remove the Cyberpunk 2077 follows a catastrophic launch for the highly anticipated game, with performance issues, game-breaking bugs and myriad other issues plaguing players. The problems impacting the game’s performance on base PlayStation 4 and Xbox One are currently so severe many players have deemed it ‘unplayable’, with CD Projekt Red issuing a public apology and the company’s stocks taking a nosedive in response to the backlash.
CD Projekt Red is yet to comment on Cyberpunk 2077‘s removal, but no doubt there is another yellow-tinted ‘Dear Gamers’ statement on the way.